Privacy Policy for Ready Help​

Effective Date: 10/12/2023

At ReadyHelp, we value your privacy and are committed to protecting your personal information. By using ReadyHelp, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information: We collect personal information you provide when using our services, including your name, sex, email address, phone number, and any medical information you share.

1.2 Device Information: We may collect information about the device you use to access our services, including device type, operating system, International Mobile Equipment Identity (“IMEI”), browser information.

1.3 Usage Information: We gather data on how you use our platform, including the pages you visit and the actions you take. If you send us personal correspondence, such as emails or letters we may collect such information into a file specific to you.

1.4 Location Information: We may collect your location information with your consent to provide location-based services.
 

2. How We Use Your Information

Data processing is conducted using computers and/or IT tools, following organizational procedures and methods directly related to the specified purposes. Besides ReadyHelp, the Data may be accessible to certain personnel categories, involved with the operation of ReadyHelp (including administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) designated, if necessary, as Data Processors by ReadyHelp. 

2.1 Providing Services: We use your information to provide medical consultations, generate prescriptions, and deliver healthcare services to you.

2.2 Communication: We may use your contact information to communicate with you about appointments, prescriptions, and important updates.
By providing us with your email address and phone number, you consent to us using it for various forms of communication. This includes sending you important Website and service-related notifications, as required by law, in place of traditional postal mail. Additionally, you agree that we may use your email address to send you notifications about activity on our Website, in accordance with any applicable privacy settings.
We may also utilize your email address to send you other types of messages, such as newsletters, updates on our features, announcements of new services, information about events, and more. If you prefer not to receive these optional email messages, you have the option to modify your settings and opt out.
We may also contact you by phone or WhatsApp, using the contact information you provide, for similar purposes, including important updates and information related to our services.
2.3 Improving Our Services: Your data helps us enhance our services, diagnose technical issues, and analyze user trends.

2.4 Legal Compliance: We may use your information to comply with legal obligations or resolve disputes.
 

3. Information Sharing

3.1 Authorized Personnel: Your medical information may be shared with healthcare professionals who are directly involved in providing and managing your healthcare services. These authorized medical personnel require access to your medical information to ensure the delivery of appropriate care, maintain accurate records, and facilitate any necessary follow-up.
3.2 Service Providers: We may disclose your data to our service providers who handle your personal information to offer services to us or on our behalf. We have established agreements with these service providers that restrict them from sharing the information they gather about you, which we provide to them, with any third party or utilizing it for alternative purposes.

3.3 Legal Compliance: We may disclose information if required by law, in response to legal requests, or to protect our rights, privacy, safety, or property. When using our services, you give us permission to share any information pertaining to you with law enforcement, government officials, legal proceedings, or any other third party when we, at our sole discretion, deem it necessary or fitting in the context of an investigation into fraud, intellectual property infringement, or other unlawful activities that could potentially subject either us or you to liability.
 

4. Data Security

4.1 Electronic Communications: By using this Website or Services and providing Personal Information, you agree to electronic communication from us regarding security, privacy, and administrative issues.
4.2 Data Security Measures: We employ physical, managerial, and technical safeguards to protect your Personal Information, including encryption for sensitive data during transmission. However, we cannot guarantee absolute security.

4.3 Disclosure and Legal Compliance: We may preserve or disclose your information if reasonably necessary to comply with laws, protect safety, address fraud or security issues, or safeguard our rights or property.

4.4 Internet Security Limitations: No data transmission or storage system on the internet is 100% secure. Please avoid sending sensitive information via email and notify us of security concerns.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can also withdraw consent for data processing.

5.1 Declining Submission: You may decline to provide personally identifiable information, but doing so may prevent us from providing our services to you.
5.2 Rights of Data Subject (In accordance with GDPR):

• Confirmation Right (Article 15): Confirm if your personal data is being processed.

• Access Right (Article 15): Obtain information about your stored personal data and related details.

• Rectification Right (Article 16): Request correction of inaccurate personal data.

• Erasure Right (Article 17): Request deletion of your personal data under certain conditions.

• Restriction Right (Article 18): Request processing restrictions under specific circumstances.

• Data Portability Right (Article 20): Receive your data in a structured, machine-readable format.

• Objection Right (Articles 21, 22): Object to data processing in certain situations.

• Automated Decision Right (Article 22): Avoid automated decision-making.

• Withdrawal of Consent (Article 7): Withdraw consent for data processing.

5.3 Accessing Information: You have the right to access information we hold about you under the GDPR (Article 15). We may require proof of identity before providing such details. Contact us to exercise this right.

5.4 Withdrawal of Consent: If our data processing relies on your consent, you can withdraw it anytime in accordance with GDPR (Article 7) by contacting us.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. For more info see below.

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7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Other websites may use their own cookies or files on your device, gather data, or request personally identifiable information from you. These websites may have different policies governing the use and disclosure of the personally identifiable information you provide to them.

8. Children’s Privacy

Our services are not intended for children under 13. Users must confirm that they are of legal adult age as per their local regulations. If users are minors, they can only utilize ReadyHelp services under the supervision of a parent or legal guardian. Please note that individuals under the age of 13 are strictly prohibited from accessing and using our services.
 

9. Changes to this Privacy Policy

We reserve the right to periodically revise and update this Privacy Policy to align with any modifications in our practices and to ensure it remains in compliance with applicable laws and regulations. In the event of significant changes to this policy, we will update this page. Your continued use of our services after such changes will signify your acknowledgment and acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are safeguarding your personal information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@booking.readyhelp.it 

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Cookies

Updated: 13/12/2023, 10:02

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our Website. They are widely used to make websites work more efficiently and to provide information to the website owner.

Types of Cookies We Use

We use various types of cookies on our Website, including:

1. Necessary Cookies: These cookies are essential for the proper functioning of our Website. They enable you to navigate our site and use its features. Without these cookies, the basic functions of our Website would not work.

2. Functional Cookies: These cookies allow our Website to remember choices you make, such as your language preferences, and provide enhanced, more personalized features.

3. Performance Cookies: These cookies help us understand how visitors interact with our Website by collecting information about the number of visitors, the pages they visit, and other similar data. This information helps us improve our Website’s performance and user experience.

4. Marketing Cookies: We may use these cookies to deliver relevant advertisements and promotional content to you based on your interests and online activities.

How We Use Cookies

We use cookies for the following purposes:

• To ensure the proper functioning of our Website.

• To personalize your user experience.

• To analyze and improve our Website’s performance.

• To provide you with relevant marketing content.

Your Cookie Choices

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that if you choose to disable cookies, some parts of our Website may not function properly.

Updates to Our Policy

We may update this Policy from time to time to reflect changes in our practices. Please review this Policy periodically for any updates.